How Shenzhen Ecophay Luggage Co., Ltd collects, uses and protects information when you visit our website or contact us about an OEM/ODM accessory project.
1. Who we are and the scope of this policy
Ecophay is operated by Shenzhen Ecophay Luggage Co., Ltd (“Ecophay”, “we”, “us” or “our”). This policy explains how we process personal information connected with this website and our business-to-business product development enquiries.
This website is intended primarily for business buyers and brand representatives. It does not currently ask visitors to create customer accounts or submit payment-card details.
2. Information we collect
We may collect information that you choose to provide, including:
- your first and last name, business email address, company or brand name;
- your product types, target quantity, destination market, timing and project brief;
- messages sent by email or WhatsApp and subsequent business correspondence;
- reference files, specifications or other materials that you later choose to share through an agreed channel.
Our website and service providers may also receive technical information such as your IP address, browser and device type, requested pages, referring page, timestamps, cookie identifiers and security or server logs.
3. How and why we use information
We use information to respond to enquiries; assess product, material and development routes; prepare or discuss quotations and sampling; maintain project and correspondence records; protect the website; prevent misuse; comply with legal obligations; and improve our website and enquiry process.
Depending on your location and the circumstances, we rely on your consent, steps requested before entering a contract, performance of a contract, our legitimate business interests, or compliance with legal obligations.
6. Retention and security
We keep enquiry and project information only for as long as reasonably necessary for the purposes described above, including follow-up, commercial records, dispute prevention, security and legal obligations. Retention periods may differ depending on whether an enquiry becomes an active project.
We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure. Please do not send confidential designs or sensitive personal information until an appropriate sharing process has been agreed.
7. Your choices and rights
Subject to applicable law, you may ask to access, correct, delete or obtain a copy of personal information we hold about you; withdraw consent; object to or restrict certain processing; or ask questions about international transfers. We may need to verify your identity and may retain information where the law permits or requires it.
You may also have the right to complain to the data-protection authority in your jurisdiction.
8. Children and third-party links
This business website is not directed to children, and we do not knowingly seek personal information from children. The site may link to third-party websites or services. Their privacy practices are controlled by those third parties, not by Ecophay.
9. Changes to this policy
We may update this policy when our website, services or legal obligations change. The current version and its update date will be posted on this page.
10. Contact us
For privacy questions or requests, email [email protected].
Shenzhen Ecophay Luggage Co., Ltd
Rm. 27, 16/F, Development Centre, China South City No. 1, Huanan Main Road, Hehua Community, Pinghu, Longgang, Shenzhen, China 518111